A Kuwait coffee & QSR franchise unifies ERP + POS on LS Central — one platform, every outlet.
After evaluating multiple partners, a Kuwait-based franchise of a renowned British multinational fast‑food and coffee shop chain selected Novasoft to deliver LS Central on Microsoft Dynamics 365 Business Central — consolidating retail and back‑office operations on a single, future‑proof platform.
Customer challenges
What stood in the way
The franchise’s growth ambitions were limited by fragmented systems. Inventory, sales tracking and guest data lived in separate tools — making real-time decisions difficult and personalization expensive.
Leadership needed a unified ERP and POS platform aligned to Microsoft, with the depth to handle hospitality nuance — menu engineering, mobile ordering, table service, and kitchen flow — without bolting on third‑party software.
Novasoft solution
How we delivered
Novasoft delivered LS Central on Microsoft Dynamics 365 Business Central — a single, integrated retail and back-office platform tailored for hospitality. Inventory, sales, customer data and reporting were consolidated on day one.
The deployment included mobile POS for fast table service, kitchen display integration, recipe and stock management, and promotion engine — enabling the franchise to deliver consistent, personalized guest experiences across every outlet.
Customer benefits
The outcomes that mattered
Measurable wins for the team — from compliance certainty to operational lift, all on a Microsoft-aligned platform.
Novasoft’s exceptional understanding of the current dynamics of the hospitality industry set them apart from other partners. Their expertise instilled confidence in us, making them the ideal choice to support our company’s growth.
Let’s design your next chapter of transformation in the Kingdom.
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