Customer Story

HB Brands clears 2,000+ invoices per day across 98 restaurants — zero manual touch.

Saudi multi‑brand F&B leader HB Brands integrated Novasoft's e‑Invoicing/ZATCA addon with Microsoft Dynamics Business Central, automating standard and simplified invoice clearance across its 98‑store network — including virtual delivery brands.

HB Brands customer story — Novasoft
Customer
HB Brands
Industry
Food & Beverage — Fast Food, Cafes, Casual Dining, Catering
Country
Saudi Arabia — Riyadh
Size
750 employees, 98 stores

Customer challenges

What stood in the way

HB Brands runs over 120 outlets across the Kingdom, committed to outstanding dining experiences. To expand reach, the company began operating several virtual delivery brands from its kitchens.

Concurrently, HB Brands faced the challenge of digitally transforming operations to comply with ZATCA Phase 2 regulations — without slowing service or adding manual back‑office burden across 98 active stores serving thousands of transactions a day.

Novasoft solution

How we delivered

Novasoft deployed its Saudi e‑Invoicing / ZATCA addon, natively integrated with Microsoft Dynamics 365 Business Central. The addon connected POS, kitchen and back-office invoicing directly to ZATCA, clearing both standard and simplified invoice types automatically.

Set up included Microsoft sandbox testing, training, and user acceptance testing — deployed inside a tight cut-over window. The solution scaled to handle over 2,000 simple and 500+ standard invoices per day with zero third‑party tools.

Novasoft Saudi e-Invoicing addon for Business Central
Novasoft addon
Saudi e-Invoicing / ZATCA — Business Central + LS Central
Solution stack
Microsoft Dynamics 365 Business Central, Novasoft Saudi e‑Invoicing addon
What they sell
Fast food, cafes & bakery, casual dining, catering

Customer benefits

The outcomes that mattered

Measurable wins for the team — from compliance certainty to operational lift, all on a Microsoft-aligned platform.

2,500+
Invoices/day cleared automatically
98
Stores live, including virtual brands
0
Third-party middleware required
100%
ZATCA Phase 2 compliant
ZATCA connector for Business Central
In their words
With Novasoft’s e‑Invoicing addon and Microsoft Dynamics Business Central, we’ve seamlessly linked our invoicing system to the ZATCA portal. This integration has greatly enhanced our efficiency and ensured full regulatory compliance.
Syed Mudassir Ahmed
IT Director, HB Brands
Ready when you are

Let’s design your next chapter of transformation in the Kingdom.

30-minute discovery call. No slides, no hard sell — just a focused conversation on where you are, where you want to go, and how Microsoft Copilot, Business Central AI, LS Central and Azure get you there faster. ZATCA Phase 2 included.

Reach Novasoft KSA

Talk to a Riyadh consultant — one working day reply.

Tell us where you are with Business Central, LS Central, ZATCA Phase 2 or AI. We’ll come back with a concrete next step — not a sales pitch.

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